Terms of Service for HitKeep Cloud

Last updated: March 11, 2026

These Terms of Service govern your use of HitKeep Cloud, the managed hosted version of HitKeep available through cloud.hitkeep.com and cloud.hitkeep.eu.

By creating an account, starting a subscription, or using HitKeep Cloud, you agree to these terms.

1. Operator

HitKeep Cloud is operated by:

Pascale Beier
Dorotheenstieg 7
DE-45657 Recklinghausen
Germany
Email: mail@pascalebeier.de

2. What the service is

HitKeep Cloud is a managed analytics service that lets you create a workspace, connect sites or apps, collect analytics events, and use product features such as dashboards, reports, exports, and sharing tools.

These terms apply to the managed cloud service. Self-hosted use of the open-source software is not governed by these cloud service terms.

3. Accounts and eligibility

You must:

be legally able to enter into a binding contract
provide accurate signup and billing information
keep your account credentials secure
use the service only for lawful purposes

You are responsible for activity under your account and for the actions of users you invite into your workspace.

4. Workspace model

HitKeep Cloud currently operates on a single billed workspace model for each hosted account.

That means:

signup creates one primary hosted workspace
the subscription is tied to that hosted workspace
invited teammates may join that workspace subject to plan limits

5. Region selection

At signup you may choose an available hosting region, such as:

You are responsible for selecting the region appropriate for your organisation and data governance requirements.

6. Acceptable use

You may not use HitKeep Cloud to:

violate any law or regulation
infringe intellectual property or privacy rights
interfere with or disrupt the service
probe, scan, or abuse the infrastructure
upload malware or malicious payloads
attempt to bypass plan limits or billing controls
process data you are not authorised to collect or use

We may suspend or terminate access for abusive, fraudulent, or unlawful activity.

7. Customer responsibilities

You are responsible for:

obtaining any required notices or consents for your own analytics deployment
configuring your workspace and retention settings appropriately
managing your team members and permissions
reviewing exports, archives, and data governance for your own use case
complying with laws that apply to your use of analytics data

8. Plans, billing, and payments

Paid plans are billed through Stripe.

By subscribing to a paid plan, you authorise recurring billing for the selected plan until cancellation or termination under these terms.

8.1 Billing mechanics

subscriptions renew automatically unless canceled
prices, taxes, and invoicing are shown during checkout or in Stripe’s billing portal
payment processing is handled by Stripe

8.2 Failed payments and chargebacks

If a payment fails, your subscription may become past_due, and access to paid features may be limited, suspended, or canceled if the issue is not resolved.

If a chargeback or payment dispute is opened, we may suspend affected paid service access while the dispute is being resolved.

8.3 Cancellation

You may cancel your subscription through the billing portal where available. Unless otherwise stated, cancellation takes effect at the end of the current billing period.

9. Plan limits and fair use

Plans may include limits such as:

number of users
number of sites
retention windows
feature access

If your usage exceeds plan limits, we may ask you to upgrade, limit certain features, or contact you about a more appropriate plan.

10. Availability and changes

We may improve, modify, or discontinue parts of HitKeep Cloud over time.

We aim to operate the service responsibly, but we do not guarantee uninterrupted or error-free availability.

11. Support

Support is provided as described on the current plan and support pages. Response times are not guaranteed unless explicitly agreed in writing.

12. Customer data

You retain your rights in the data you submit to HitKeep Cloud.

You grant us the limited rights necessary to host, process, back up, secure, and transmit that data in order to provide the service.

13. Privacy

Use of HitKeep Cloud is also governed by the Privacy Policy for HitKeep Cloud.

14. Suspension and termination

We may suspend or terminate access if:

you materially breach these terms
payment remains unresolved
your use creates security, legal, or operational risk
we are required to do so by law

You may stop using the service at any time.

15. Disclaimers

HitKeep Cloud is provided on an “as is” and “as available” basis, except to the extent a different standard is required by applicable law.

We do not warrant that the service will be uninterrupted, error-free, or suitable for every specific compliance or business objective.

16. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for:

indirect, incidental, special, consequential, or punitive damages
loss of profits, revenue, goodwill, or anticipated savings
loss resulting from your own configuration, misuse, or legal non-compliance

To the extent liability cannot be excluded, total liability is limited to the fees you paid for HitKeep Cloud in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot legally be excluded.

17. Changes to these terms

We may update these terms from time to time. The current version will be published here with the updated effective date.

18. Governing law

These terms are governed by the laws of Germany, excluding conflict-of-laws rules, unless mandatory consumer protection law requires otherwise.

19. Contact

Questions about these terms can be sent to:

mail@pascalebeier.de