Getting Help

HitKeep is an open-source project built in public on GitHub. The source code is available for audit, the issue tracker is the primary support channel, and the maintainer answers directly. No support tiers, no ticket queues.

GitHub Issues

GitHub Issues is the primary place for bugs, feature requests, and setup help.

Reporting Bugs

1. Search existing issues — someone may have already reported it.
2. Open a new issue and include:
   • HitKeep version (from the startup log line)
   • Deployment method (binary, Docker Compose, Kubernetes)
   • Your configuration (flags or compose.yml, with secrets redacted)
   • Relevant log output and steps to reproduce

Feature Requests

Before opening a request, check the Public Roadmap to see what is already planned.

1. Check whether the feature is already tracked in open issues.
2. Open an issue with a clear description of the problem you are trying to solve.
3. The more specific the use case, the better — especially for enterprise or compliance requirements.

Setup Questions

If the Installation Guides don’t cover your scenario, open an issue describing your environment. Answers become part of the public knowledge base.

Open GitHub Issues →

Contact the Maintainer

For private inquiries, partnerships, enterprise procurement discussions, or feedback you’d prefer not to post publicly:

• Pascale Beier
• mail@pascalebeier.de
• pascalebeier.de

Cloud and Enterprise

For managed hosting, enterprise deployments, or direct support, see HitKeep Cloud. The cloud landing page lets you choose EU or US hosting and jump straight into signup.

Start with HitKeep Cloud →